OracleXpert is a subsidiary unit of CYMPAC Software Solutions. OracleXpert provides a range of IT services focused around core areas of Relational Database Management, E-Business Applications and end-to-end IT infrastructure management.
These services include remote and onsite database support, performance monitoring and tuning, installation, capacity planning, upgrades, implementing business continuity plans, backups and maintenance.
At OracleXpert we are a team of certified and experienced Oracle DBAs, Oracle Applications DBAs, Unix System Administrators, ERP Consultants, Network Administrators and IT Auditors who follow all the best practices in ITSM.
With a total experience of over 26 Man Years in IT Service Management we offer the best of the Managed Services at a very competitive rate.
All our employees as part of their job are trained on all ITIL processes.
We provide round the clock (24x7x365) support to all our clients and our experts are just a call away from the client's problems.
Our Customer Satisfaction (CSAT) ratio is in high 90s.
As part of all our contracts our Non-Disclosure Agreement (NDA) guarantees 100% confidentiality.
We do not share any information about our clients except our client list which is made public only after written approval from our clients.
Our standards and documentation along with the repeatable processes allows us to deliver a solution in time, with utmost economy and without defects.
Our strong off-shore delivery center (Pune, India) adds to a quick turn around time, flexibility in handling support and cost benefits to our clients. Within a short span of 5 years we have a long list of Success Stories where our commitment to our client's success and IT delivery has gained us good accolades from the industry.
We offer managed services under "Software As A Service". Our experts will remotely connect to your environments
with a session recording feature. These session records can then be made available to the customers in the form of document logs or videos
for further assessment by the clients.
Our custom monitoring tool XMon(TM) can sit on top of the environment and proactively monitor all the environment as a whole.
It reports incidents/exceptional events as driven by the thresholds defined in the knowledge database. These are all the customizable
events which can be tailored as per the client requirements. As soon as the notification is received our experts then resolves it even before
it is noticed by the client. A complete report of the actions taken along with the session record will then be made available to the client
for their inspection.
With a total experience of over 25 Man Years we are one of the fastest delivery team in the areas mentioned below.
A] Oracle Database 8/8i/9i/10g/11g
Installation
Oracle Database installation although may look a simple wizard based approach but the placement of various components dictates the ease of use and the manageability of the environment.
OracleXpert has devised its own Flexible Architecture which guarantees the ease of maintenance and reduced DBA efforts.
Capacity Planning
Capacity planning is the process of assessing Oracle database access requirements and ensuring that the Oracle database has adequate computer resources to service requests at an acceptable rate.
Monitoring
OracleXpert has a host of experience in monitoring Oracle databases using third party tools such as BMC Patrol, IBM Tivoli, Confio Ignite, Quest Spotlight.
OracleXpert has several hours of implemention experience in implementing Oracle Grid Control for monitoring of Oracle databases.
Troubleshooting
When it comes to interacting with Oracle Support to resolve the Service Requests (formerly Technical Assistance Request, TAR), OracleXpert's DBA can fetch you better results from Oracle Support in less time.
This requires providing all the necessary details to the Support using tools such as RDA, log and trace, RACDDT results, OSW snapshots and OS trace results. When our DBAs interact with Oracle Support then know
exactly what will be required by Support analysts to get to the root of the issue and thus the overall turn around time is reduced.
Cloning
While applying a patch to fix a bug, or when testing a custom code it is an industry standard practise to do the first round of testing on non-production databases which closely resemble the production environments.
This calls for cloning the production environment to a test/development environment. Cloning process can be a very time consuming one depending on the volume of the database in question. We are specialized in doing
HOT/COLD clone of the databases as the need may arise with the least turn around time.
Upgrades
Disaster Recovery Setup with Oracle DataGuard
Oracle Data Guard is the management, monitoring, and automation software infrastructure that creates, maintains, and monitors one or more standby databases to protect enterprise data from failures, disasters, errors, and corruptions.
Critical Patch Updates
A Critical Patch Update is a collection of patches for multiple security vulnerabilities. It also includes non-security fixes that are required
(because of interdependencies) by those security patches.
Database Migration
OracleXpert has successfully undertaken many database migrations across operating systems and hardware platforms. Our experts will
migrate your databases with the least amount of downtime. We use the Oracle Best Practises for migration
Backups and Recovery
The success of any IT enterprise lies in the backup and recovery strategy implemented in the within the organization. Business Continuity
Measures (BCM) must also be implemented for the databases. Backup/Recovery strategy which may apply to one organization may not
apply to another. At OracleXpert we audit our clients environment for the positive assessment of the failover scenarios and then recommend and
implement a backup/recover strategy customized for their environments. We have a host of experience in implementing HP Omnibackup,
IBM Tivoli, Legato Backups and Veritas NetBackup for Oracle.
Our setup is designed to increase Mean Time Between Failure (MTBF) and to reduce Mean Time To Recover (MTTR).
Grid Control Implementation
B] Oracle EBusiness Suite 11/11i/R12
Installation
Experience of over hundreds of installation on various platforms. OracleXpert has done it all from simple to the most complex multi-node,
multi-site, multi-vendor installations and integrations.
Cloning
We currently handle multiple cloning activities for our clients including HOT, COLD clone using various backups such as RMAN,
Snapshot backups. We have hands on expertise in cloning N-node to N-node. Our strict SLAs gurantees a cloned environment within
the requested time with zero defects.
Patching
Our off-shore team handles patching of the environments with virtually no turn around time. We employ all the best practises
to reduce the patching downtime. We also help in estimating downtime for production systems by analyzing similar work carried
out on other environments. We provide PPA (Pre-patch Analysis) and Impact Analysis to our clients.
Upgrades
Our DBAs had upgraded several EBusiness installation from 11-->11i --> R12
We use the best practises to cut short the upgrade time. OracleXpert follows Oracle Certified Best Practises for upgrades.
Security Updates
Oracle releases security updates periodically which we suggest to all our clients as part of a value added service to them.
This releaves our clients from keeping themselves hooked up to the latest releases.
Capacity Planning
We have an experienced team of Capacity Planners with an average IT experience of 10 years who will normally do the CP for our clients.
Disaster Recovery
OracleXpert has hands on experience in providing Maximum Availability Architecture (MAA) for critical EBusiness environments.
DR helps our clients to FailOver/SwitchOver to the DR environment in event of catastrophe. Our experts monitors all the environments
with an equal importance and we understand how AVAILABILITY is important to our clients.
Proactive Reporting
OracleXpert will engage itself in doing proactive reporting for our client's environment. This include alerting clients with the latest patches,
availability status reporting, downtime requirements for cirtical tasks. Our custom monitoring tool XMon(TM) helps us to proactively
monitor all the environments allowing us to get to the root of an issue before it can adversely impact the environment.
Integration Oracle EBusiness Suite with 10gAS
OracleXpert has implementation expertise in integrating Oracle 10g AS with EBusiness suite. OracleXpert has integration exposure to
Single Sign On (SSO), Oracle Internet Directory (OID), Portal with EBusiness Suite along with 3rd Party Identitity Management and Directory Services.
Monitoring and Troubleshooting
OracleXpert with the help of its custom tool monitors all the environments and alerts our task force about all the incidents which can potentially
lead to downtime. Our experts get to the root of the problem even before it is detected by our clients. We have strong understanding about the
technology that we support and excellent troubleshooting skills.
Migration
OracleXpert has a proven track in migrating critical Oracle EBusiness Suite installations across different operating systems. Linux being the
platform of choice for middle tiers, many of our clients has sought our help in migrating their installations to Linux.
Load Balancing Configuration and DMZ implementation
OracleXpert has a hands on experience in implementing Hardware Load Balancing for Apache and Forms component.
We have also implemented training environments using software load balancing. OracleXpert has implemented DMZ configurations for clients
who had a heterogeneous access base.
We have experience in handling all the above processes on various platforms such as AIX, Linux, Solaris and HP-UX.
We have implemented/managed some of the most critical environments.
C] Oracle Real Application Clusters 9i/10g
Installation
We have installed Oracle Real Application Cluster on all of the following environments for our clients.
1) AIX + HACMP + Oracle 9i RAC
2) AIX + GPFS + Oracle 10g RAC
3) Linux + OCFS + 9i/10g RAC
4) Solaris + Veritas + 9i/10g RAC
5) Linux + OpenFiler + 9i RAC
6) Linux + NetApp + 9i/10g RAC
D] Oracle Application Server 9i/10g
Installation
Capacity Planning
Monitoring
Troubleshooting
Upgrades
Disaster Recovery
Integration of Oracle AS with 3rd party tools
Load Balancing Configuration
E] Monitoring and Troubleshooting
OracleXpert with the help of its custom tool monitors all the environments and alerts our task force about all the incidents which can potentially
lead to downtime. Our experts get to the root of the problem even before it is detected by our clients. We have strong understanding about the
technology that we support and excellent troubleshooting skills.
F] Tuning
Oracle Real Application Cluster tuning requires a thorough understanding of the cluster environment. Our experts help our clients on an on-going
basis to tune the RAC environments ensuring high availability.
Scaling Up and Down
As per the requirement our experts can scale-up or scale-down the Real Application Cluster making it a plug-n-play environment.
We have expertise and rapid delivery process for building Real Application Clusters for our clients on IBM AIX, Linux and Solaris
using NetApps Filers, Veritas Cluster, IBM GPFS, Oracle OCFS with/without RAW devices and Automatic Storage Management (ASM).
OracleXpert can work on scaling up and down the RAC environments as required by our clients. With the processes that we follow we
ask for minimum downtime only when its required.